CYNTECH
Holistic Engineering
Support

Always within reach of an engineer.

The bridge between this website and the Cyntech client platform — searchable knowledge base, live ticketing and on-call SLA support.

Knowledge base

Searchable guides, runbooks and how-to articles for operations teams.

Browse articles

Submit a ticket

Open a support request with severity and site context.

Open ticket

Direct engineering support

Reach our engineers for active sites and projects under SLA.

Contact engineering

Client portal

Authenticated workspace for projects, documents, telemetry and alarms.

Client login
Knowledge base preview

Runbooks, conventions and field guides.

Getting started 3 min

Raising your first support ticket

How severity is triaged, what to include for a fast response, and how on-call paging works after hours.

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IIoT & SCADA 6 min

SCADA tag naming convention

Our area / unit / device / measurement structure, with examples for tank farms and compressor stations.

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Instrumentation 8 min

Instrumentation loop-check runbook

Step-by-step procedure for 4–20 mA loop checks, witnessing requirements and the sign-off pack.

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Electrical 5 min

Lockout / tagout walkthrough

Practical LOTO walkthrough for low-voltage panels, including isolation verification and re-energising.

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Operations 7 min

Alarm rationalisation playbook

Reducing nuisance alarms using EEMUA 191 principles, with a worked example from a recent project.

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Compliance 4 min

What goes in a handover compliance pack

The checklist we ship with every handover — drawings, CoC, test packs, datasheets and operator training.

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Preview articles shown here. Full knowledge base launches with the client portal.

Submit a ticket

Tell us what's going on, we'll take it from here.

Every ticket lands in the same queue our engineers work from. You'll get a reference number instantly, and the same ticket will appear in your client portal when it goes live.

  • Critical
    First response < 1 hour
    Site down or safety risk — 24/7 on-call.
  • High
    First response < 4 hours
    Production impact, workaround exists.
  • Normal
    First response < 1 working day
    Standard requests and changes.
  • Low
    First response < 2 working days
    Questions and minor issues.
After-hours on-call: +27 (0)11 555 0117
Email: support@cyntech.co.za
01Who's reporting
02What's affected
03The issue

Critical tickets are paged to on-call engineers. All tickets are tracked in your future client portal.

Coming soon

Client portal — track every ticket in one place

Multi-tenant workspace for projects, assets, documents, IIoT telemetry and the full ticket history — currently in development as the next layer of the Cyntech platform.

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Let's build

Have a project in mind? Let's scope it together.

Tell us about your site, your constraints and your timeline. We'll respond with a practical engineering perspective — not a sales pitch.

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