Always within reach of an engineer.
The bridge between this website and the Cyntech client platform — searchable knowledge base, live ticketing and on-call SLA support.
Knowledge base
Searchable guides, runbooks and how-to articles for operations teams.
Browse articlesSubmit a ticket
Open a support request with severity and site context.
Open ticketDirect engineering support
Reach our engineers for active sites and projects under SLA.
Contact engineeringClient portal
Authenticated workspace for projects, documents, telemetry and alarms.
Client loginRunbooks, conventions and field guides.
Raising your first support ticket
How severity is triaged, what to include for a fast response, and how on-call paging works after hours.
Read articleSCADA tag naming convention
Our area / unit / device / measurement structure, with examples for tank farms and compressor stations.
Read articleInstrumentation loop-check runbook
Step-by-step procedure for 4–20 mA loop checks, witnessing requirements and the sign-off pack.
Read articleLockout / tagout walkthrough
Practical LOTO walkthrough for low-voltage panels, including isolation verification and re-energising.
Read articleAlarm rationalisation playbook
Reducing nuisance alarms using EEMUA 191 principles, with a worked example from a recent project.
Read articleWhat goes in a handover compliance pack
The checklist we ship with every handover — drawings, CoC, test packs, datasheets and operator training.
Read articleEvery article is illustrated, interactive and fully referenced — footnotes link to the standard or regulator that backs the claim.
Tell us what's going on, we'll take it from here.
Every ticket lands in the same queue our engineers work from. You'll get a reference number instantly, and the same ticket will appear in your client portal when it goes live.
- CriticalFirst response < 1 hourSite down or safety risk — 24/7 on-call.
- HighFirst response < 4 hoursProduction impact, workaround exists.
- NormalFirst response < 1 working dayStandard requests and changes.
- LowFirst response < 2 working daysQuestions and minor issues.
Client portal — your tickets, sites and telemetry in one place
The portal is live. If your organisation is set up on it, sign in to follow your tickets, read your site telemetry and reach the documents for your projects. If you are not sure whether you have access, ask us on the form above.
Sign in to the portalHave a project in mind? Let's scope it together.
Tell us about your site, your constraints and your timeline. We'll respond with a practical engineering perspective — not a sales pitch.