Cyntech — Holistic Engineering Solutions
Legal

PAIA Manual

Effective 5 June 2026. Manual published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 ("PAIA"). The Information Regulator's exemption for private bodies lapsed on 30 June 2021 — every private body must now publish a PAIA Manual.

1. Particulars in terms of section 51(1)(a)

Name: Cyntech (Pty) Ltd
Registration: Registered private company under the Companies Act 71 of 2008
Head office: Republic of South Africa
Postal address: Available on request
Information Officer: The Managing Director, Cyntech (Pty) Ltd
Contact: privacy@cyntech.co.za

2. Section 10 Guide on how to use PAIA

The Information Regulator has compiled a Guide in terms of section 10 of PAIA in the official languages, providing practical information on how to exercise your rights. The Guide is available at inforegulator.org.za or from the Information Regulator's offices.

3. Records automatically available (section 52)

No notice has been published under section 52 designating categories of records that are automatically available. Marketing collateral, our website content and the documents referenced in this Manual are made available without request.

4. Records held by Cyntech (section 51(1)(e))

  • Companies Act records: Memorandum of Incorporation, share register, statutory registers, board minutes.
  • Financial records: Annual financial statements, tax records, accounting books, banking records.
  • HR records: Employment contracts, leave records, payroll, training records, disciplinary records.
  • Client records: Project correspondence, drawings, calculations, reports, signed contracts.
  • Supplier records: Purchase orders, invoices, contracts, vendor due diligence.
  • Operational records: Policies, procedures, ISO documentation, internal audits.
  • IT records: System logs, backup records, security incident records.

5. Records held in terms of other legislation (section 51(1)(d))

  • Companies Act 71 of 2008
  • Income Tax Act 58 of 1962 & Tax Administration Act 28 of 2011
  • Value-Added Tax Act 89 of 1991
  • Labour Relations Act 66 of 1995
  • Basic Conditions of Employment Act 75 of 1997
  • Employment Equity Act 55 of 1998
  • Skills Development Act 97 of 1998
  • Occupational Health and Safety Act 85 of 1993
  • Compensation for Occupational Injuries and Diseases Act 130 of 1993
  • Unemployment Insurance Act 63 of 2001
  • Broad-Based Black Economic Empowerment Act 53 of 2003
  • Engineering Profession Act 46 of 2000
  • Protection of Personal Information Act 4 of 2013
  • Electronic Communications and Transactions Act 25 of 2002

6. Request procedure (sections 53 & 56)

  1. Complete the prescribed Form 2 (request for access to a record of a private body).
  2. Email the form to privacy@cyntech.co.za.
  3. Pay the prescribed request fee (R50.00) on invoice; access fees may apply for reproduction and search time.
  4. We will respond within 30 days (extendable by a further 30 days under section 57).
  5. If access is refused, you have a right of internal review and a right to lodge a complaint with the Information Regulator or apply to court.

7. Grounds for refusal (Chapter 4 of PAIA)

We may refuse access to records that contain personal information of third parties (s63), commercial information of third parties (s64), confidential information held for third parties (s65), records protected by privilege (s67), records relating to research (s69), or where disclosure is otherwise prohibited.

8. POPIA & data subject requests

Requests for access to your own personal information are handled under our POPIA Notice. Form 2 is used for both PAIA access requests and POPIA section 24 corrections.

9. Information Regulator (South Africa)

JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Website: inforegulator.org.za
Complaints: PAIAComplaints@inforegulator.org.za

10. Availability & updates

This Manual is available free of charge on this website and on request from our Information Officer. It is updated at least annually.